Frequently Asked Questions

Everything you need to know about shopping with Thunder Egg

What is the standard shipping timeframe?

We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and start your refund or exchange process.

How can I ensure I'm ordering the right size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite similar garment to ensure the perfect fit.

What payment methods do you accept?

Thunder Egg accepts all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Are your products ethically sourced?

Yes, we prioritize working with manufacturers who adhere to fair labor practices and sustainable production methods. We are committed to transparency in our supply chain.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to follow its progress in real-time.